Privacy Policy

Privacy Policy

1. Overview

Beautopia Hair & Beauty (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us online, in-store, or through our services.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Name

• Billing and shipping address

• Email address

• Mobile phone number

• Payment and transaction details

• Retail or trade account details

• IP address, browser type, and device information

When you browse our website, certain information is collected automatically through cookies and similar technologies to help us improve your experience.

3. How We Collect Your Information

We collect personal information when you:

• Make a purchase online or in-store

• Create a retail or trade account

• Sign up to receive email or SMS marketing

• Contact our customer service team

• Browse or interact with our website

4. How We Use Your Information

We use your personal information to:

• Process orders, payments, deliveries and returns

• Manage your retail or trade account

• Communicate with you about orders, services and account activity

• Send marketing communications via email and SMS (where you have provided consent)

• Improve our website, services and customer experience

• Meet legal and regulatory obligations

5. Marketing Communications (Email & SMS)

With your consent, we may send you marketing communications via email and SMS, including product updates, promotions, offers and brand updates. Message frequency may vary.

You can opt out at any time:

• Email: by clicking the unsubscribe link in any email

• SMS: by replying STOP to any message

Standard message and data rates may apply.

6. SMS Communications

If you opt in to receive SMS communications from us, we may send you transactional and promotional text messages relating to your retail or trade account, including order updates, account notifications, product information, marketing offers and promotions.

Your mobile number is collected and used solely for the purpose of providing SMS communications. We may share your mobile number with trusted service providers, including our e-commerce and marketing platforms (such as Shopify and Klaviyo), to deliver these messages on our behalf. We do not sell or share your mobile number with third parties for their own marketing purposes.

You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP.

We comply with the Spam Act 2003.

7. Consent and Withdrawing Consent

By providing your personal information to complete a transaction, create an account, or request a service, you consent to us collecting and using your information for those purposes.

Where consent is required for marketing communications, you may withdraw your consent at any time by:

• Unsubscribing from emails

• Opting out of SMS messages

• Contacting us using the details below

8. Disclosure of Personal Information

We may disclose your personal information:

• To service providers who assist us in operating our business (such as payment processors, logistics providers, Shopify and Klaviyo)

• Where required or authorised by law

• If you breach our Terms of Service

We do not sell personal information to third parties.

9. Shopify & Payment Processing

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services. Your data is stored through Shopify’s data storage, databases and applications, protected by industry-standard security measures.

Payment information is processed securely in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We do not store full credit card details.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Analyse website traffic and usage

• Improve user experience

You can manage cookie preferences through your browser settings.

11. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. While no system is completely secure, we follow industry best practices to safeguard your information.

12. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond in accordance with applicable privacy laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Privacy Compliance Officer
Beautopia Hair & Beauty
customerservice@beautopia.com.au
Unit 6, 27 Mars Road
Lane Cove West NSW 2066
Australia